Rich Enterprises, Inc. Business to Business Telemarketing Services
Program Components

Sales training, mentoring, and coaching is vital to the success of your sales teams. As a sales manager, you need to ensure that team continually receives fresh ideas, sales tips, and inspiration. Outsourcing your sales training may be the best venue for achieving this goal.
For over ten years, we have continually trained our marketers in how to accomplish their sales goals. Let us show your sales force how to achieve your goals and increase your sales and revenue.

Our sales training programs can include all aspects including sales training, one on one counseling, sales mentoring, sales coaching, and group sales training sessions in person or via the internet. Let us develop a custom program based upon the following "a la carte" service menu. You can pick and choose which services would be best for you and your team:

• Training Webinars - For a more structured environment, we can provide online webinars where all participants will view an online presentation to discuss specific topics determined by company management. Online webinars typically involve all members of the sales team and are considered to be highly interactive. We believe that sales teams can learn from us, but they can also learn from each other. Our role as a facilitator encourages those interactive exchanges. We would establish a specific topic for each webinar. Our webinars include an online presentation with audio and video viewed through the Internet. The instructor will supplement lectures with a PowerPoint style presentation to visually reinforce topics. Most webinars are delivered through an online slide show presentation. We can also provide written materials and PDFs to re-enforce specific concepts. Typically a 45 minute session followed by 15 minutes of questions and answers with your team. Goal - To provide basic foundation information for telemarketers with broad based topics (such as getting through gatekeepers, basic presentation skills, etc.).
• Individual or group mentoring - We will establish a personal one-on-one relationship with each member of your team. That personal relationship allows us to assess the needs of each individual and work with each team member to improve their performance. Typically, we will contact each sales rep twice per week. We believe that casual conversations allow us to establish credibility while we uncover and correct specific areas of improvement.
• In Person Training Session - We would establish specific topics with sessions for each topic. Information is typically presented in a morning session, an afternoon session, or an all day seminar. Goal - To provide in-depth information for sales representatives to quickly enhance their current performance.
• Team coaching conference calls – Regular team conference calls allows us to address the issues that are most important to management and react quickly to recent events. If recent events have revealed a specific area of improvement, we can offer tips, tactics, and strategies for eliminating that problem area. Weekly, bi-weekly, or monthly. Would also take questions from the group. In the event that there was limited or no discussion, I would have a list of topics that could be discussed. Duration 30 to 60 minutes. Goal - To react to recent discoveries and provide insight and motivation for the team.
• Newsletters for sales teams - We can adapt content from our eBook or develop articles specifically for you. A newsletter allows you to "feature" specific sales reps. and their success. Newsletters can also feature examples of other successes - such as a new client that was obtained. Produced monthly or on some other regular basis and distributed via email. Goal - To provide basic information and tips to the team, to reward strong telemarketers through recognition, and to allow weaker team members to learn from others and their successes.
• New hire orientation - A specific orientation program can be developed to bring new hires up to speed. We also recommend periodic follow through with new hires to reinforce concepts and address specific questions.
• Consultation - We will certainly advise management or sales teams regarding any areas of concern. Any member of your team may contact us at any time to ask a question, to determine the best course of action, or to seek individual coaching.
• Develop a customized sales manual to reinforce current methods with your current team and introduce current methods to new team members. 
• Other services as needed - Could include individual counseling to correct problems or to enhance productivity. $35 per hour.